5.
Connection and Transfers
5.1 For mail orders, We will connect the
Mobile Phone that has been ordered to Your
chosen Network prior to the Mobile Phone
being dispatched. This is the date of connection
and constitutes the start of the Contract.
This will normally be the day prior to the
handset being dispatched.
5.2 Where You sign the Contract at and collect
the Mobile Phone from Our premises, the
Mobile Phone will be connected to Your chosen
Network whilst You are at Our premises.
5.3 If you are seeking to transfer your
contract or mobile number to a different
Network Provider then you must comply with
all the Network Provider terms and conditions
in addition to these terms and conditions.
5.4 If you collect your Mobile Phone from
Our premises then we may require you to
produce photographic ID in the form of as
passport or photographic driving licence
to prove your identity.
6.
Returns and Use
6.1 If You are not entirely satisfied with
Your Mobile Phone You may return it to Us
within 14 days of purchase (or in case of
T-Mobile contracts 7 days of purchase) provided
that the Mobile Phone is in good condition,
has not been used, is in its original box
and the SIM has not been used or activated
by You. We reserve the right to charge You
an administration fee of £30.00 for
the return of the Mobile Phone except where
the Mobile Phone is returned in accordance
with clauses 6.2 and 6.3 below. We may also
refuse to accept the return of your Mobile
Phone where you have not complied with all
the documentary requirements set out in
section 2 in time.
6.2 If You order a Mobile Phone by mail
order for private use as opposed to business
use You may cancel the Contract within 7
working days of receiving the Mobile Phone
provided that the Mobile Phone has not been
used or the SIM activated and is in its
original box. In respect of any type of
contract (business or private) You may return
the Mobile Phone in person to Our store
or by post or courier. You will be responsible
for any claims made and line rental used.
You will be responsible for the mobile Phone
until it has been received by Us. A written
signed receipt from a member of Our staff
may be the only conclusive proof that the
phone has been returned to Us.
6.3 If the Mobile Phone is faulty You should
contact the Network Provider who will issue
You with a fault code. You may then return
the Mobile Phone to Us provided that You
give Us the fault code and provided that
the Mobile Phone is in its original box
and complete with all original paperwork,
packaging and parts.
6.4 We will check the SIM and the IMEI of
returned handsets to ensure that they are
the items that We have supplied. If they
are not the handset and SIM supplied we
will not action a cancellation.
6.5 If You return a Mobile Phone and do
not choose to return the Mobile Phone to
Us at Our store, the return of the Mobile
Phone will be at Your cost. ..
6.6 If the Network Provider provides a repair
or replacement service then you must use
this service if it is available.
6.7 If you wish to terminate your Agreement
(in accordance with the terms and conditions
contained therein) then you must inform
the Network Provider in writing
6.8 There may be a limit on when and how
often you can change tariffs. Please talk
to us for advice regarding this.
7.
Data Protection
7.1 We will comply with the requirements
of all Data Protection legislation in force
in England and Wales from time to time.
In particular, You may request a copy of
any personal data held by Us about You upon
written application. Please note We reserve
the right to charge the current statutory
fee for providing such information.
7.2 We intend to manage any information
learned about You in an ethical manner.
It will be used for the following purposes.
7.2.1 processing Your account which will
involve sharing information with the Network
Provider;
7.2.2 administration of Our business;
7.2.3 to notify You of products that may
be of interest to You unless You inform
Us that You do not wish to receive such
information; and
7.2.4 to carry out a credit assessment of
You which will involve sharing information
with credit reference agencies.
7.3 If You do not wish Us to notify You
of products that may be of interest to You,
please write to Us at LetsTalk, 382 Great Horton Road,
Bradford
BD7 3HS
7.4 We may record telephone calls for training
and security purposes.
8. Liability
8.1 We shall have no liability to You for
any loss of profits, business or revenue,
damage to goodwill, economic and/or other
loss that was or was not foreseeable at
the time You entered into this Contract.
8.2 Nothing in this Contract shall exclude
or limit Our liability for death or personal
injury due to something We have done or
We have failed to do or any liability which
is due to Our fraud or any other liability
which We are not permitted to exclude or
limit as a matter of law.
8.3 Nothing in this Contract shall exclude
or limit any of Your statutory rights which
may not be excluded or limited due to You
acting as a consumer and/or due to any applicable
law. Any provision, which would be void
under any consumer protection legislation,
shall, to that extent, have no force or
effect. For further information about your
statutory rights, please contact Your Local
Authority Standards Department or Citizens
Advice Bureau.
8.4 Where We deviate from our standard procedures
and recommendations or provide advice then
We shall only be liable if we have confirmed
our advice in writing prior to the commencement
of the contract.
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